818 Media
Shipping, Delivery & Return Policy
Delivery timelines, return conditions, and cancellation policy
Shipping & Delivery Policy
At 818 Media, we are committed to delivering high-quality products and services while ensuring a smooth and reliable delivery experience.
Production Time
Production begins only after the final artwork has been approved, the order has been confirmed, and the required advance payment has been received. The standard production time is approximately 18 working days, unless otherwise stated. Production timelines may vary depending on the product type, order quantity, customization requirements, or material availability.
Delivery
Orders will be delivered to the address provided by the customer during the order confirmation process. Delivery charges may apply depending on the delivery location, order size, or shipping method. Customers are responsible for providing accurate delivery information to avoid delays or unsuccessful deliveries.
Delivery Delays
While we strive to meet all estimated delivery dates, delays may occur due to circumstances beyond our reasonable control, including: supplier delays, customs clearance procedures, courier or freight service delays, weather conditions, public holidays, or force majeure events. 818 Media shall not be held responsible for delays caused by such circumstances.
Order Inspection
Customers are advised to inspect their order upon delivery. Any issues regarding damaged, missing, or incorrect items must be reported within 7 days of receiving the order.
Return & Exchange Policy
Customer satisfaction is important to us. As the majority of our products are custom-made, branded, or personalized, the following items are not eligible for return, exchange, or refund:
- Printed products
- Customized or personalized items
- Branded corporate gifts
- Products manufactured according to customer specifications
Eligible Returns & Exchanges
Returns or exchanges will only be accepted under the following circumstances:
- Manufacturing defects.
- Printing errors caused by 818 Media.
- The delivered product differs from the approved order or specifications.
Return Request
Customers must submit any return or exchange request within 7 days of receiving the order. 818 Media may request photographs or additional information to assess the claim before approving a return or replacement.
Refunds
If a return request is approved due to an error or defect caused by 818 Media, we may, at our discretion: reproduce the product, replace the product, or issue a full or partial refund, depending on the nature of the issue.
Order Cancellation
Once a quotation has been approved and production has commenced, the order cannot be cancelled. Any advance payments made are non-refundable.
Contact Us
If you have any questions regarding shipping, delivery, returns, or exchanges, please contact our Customer Service team through our Contact Us page.